Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at yellow@hello.com
Returns
We're so confident you'll fall in LOVE with your AFRICA Rug, that we’ll fully back it with a 30 DAYS 100% MONEY BACK GUARANTEE. If for any reason you aren’t in love, we will refund you.
Rug Care
Yes, our Rugs are machine-washable and can fit comfortably in a standard or large load washer.
Our 2’x3’, and 3’x3’ can fit in a 2.2 cubic feet washer while our 6’x6’, 6’x9’, and 8’x10’ rugs and both 6’ and 8’ round rugs can fit into a 3.8 cubic feet washer.
No. We do not recommend using bleach when washing the Rug as it may cause the colors to fade.
Dry the Rug in the dryer on low heat. Avoid high heat. The Rug can also be hung and air-dried if necessary.
Yes. We recommend using low-suction settings when vacuuming your Rug.
Please do not use heavy beater brushes or other abrasive vacuum attachments as these may cause damage to the Rug over time. We also do not recommend using autonomous robotic vacuum cleaners on your Rug.